Privacy Policy

1. Collected Information

We collect personal information when you sign up for our online shop or email marketing list. We also collect information when you contact us with a comment, question or complaint. This may include your name, date of birth, email address, postal address, telephone number and any products you may have purchased. 

2. Our Email List

When you sign up to receive our emailing list we may also collect optional information such as your name, post code and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings. If at any time you wish to stop receiving emails from Chest Freezers Direct you can click on the link at the bottom of any message and follow the instructions.  

3. Customer Service  

When you contact us with a question, feedback or other comment you may be asked for information that identifies you, such as your name, address and telephone number or your Chest Freezers Direct reference/job number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. we may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website. 

4. Information We Collect

The Chest Freezers Direct website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make the Chest Freezers Direct website work as you would expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks
  • Continuously improve our website for you
  • Make our marketing more efficient, ultimately helping us to offer the products we do at the price we do. 

We do not use cookies to:

  • Collect any personally identifiable information (without your expressed permission)
  • Collect any sensitive information (without your expressed permission
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Most web browsers allow control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit 

We use cookies to make our website work including:

  • Determining if you are logged in or not
  • Remembering your search settings
  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site. 

We use anonymous cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g Mac or Windows), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. Third party cookies are set by Google Analytics. 

Cookies are widely used in advertising. Neither us, advertisers or partners can gain personally identifiable information from these cookies. You can learn more about online advertising at 

5. How We Use Your Information

We will not transfer, sell or pass on your contact details, personal information or any other gathered information to third parties. We may however contact you from another part of the Chest Freezers Direct business.

We may also disclose personal information about you if required by lay, government request or court order, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

6. Security of Your Information

Your privacy is important to us and we maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. For an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication. If you receive any correspondence which appears to be from Chest Freezers Direct asking for such information please treat it as suspicious  and call our team.